Support

What is FTP?

FTP provides fast data transfer without any rubbish. You can up- or download multiple files and folders at the same time. FTP is optimal to save data centrally. Thanks to our guest user... Read more

Why FTP storage?

Save data centrally and structured Up- and download of whole folder structures Backup important data Access your data everywhere Share data (guest users, warranties) Read more

Are there free FTP clients?

The market offers numerous FTP clients, some of which differ greatly from each other in terms of functionality and operation. Some are only compatible with Windows, others only with macOS or Linux. We present you... Read more

How do I work with FTP? (Mac, Linux)

FTP is independent of the operating system. For Mac and Linux you will find cost free software to access your storage and make use of special functions. Read more

How secure is my data?

Your files are protected by multiple firewalls, monitoring, multiple backups per day and other safety arrangements. Read more

How long does it take until my FTP storage is available?

As soon as the payment is on our account you will get access to your storage space within one working day. Read more

Can I move my files from MyDrive to my FTP storage?

Yes. If you have an existing MyDrive account, we will move all your data if you wish – for free. Read more

What happens if I do not renew my subscription?

If you do not renew your subscription, we give you enough time to save your data back from our data centers. None of your data will get lost.Before your subscription ends we will inform you.... Read more

FTP vs.FTPES / FTPS and SFTP – what is the difference?

The FTP service to up- and download files is well known. But what is the difference between the other types such as FTPS and SFTP? Which one is responsible for a secure transfer? To understand the difference,... Read more

Is my FTP also accessible with my domain?

Yes, with the FastFTP service you can access your storage space under your domain or subdomain.For example, the subdomain might look like this: cloud.mydomain.ch We will send you the details for the DNS entry by e-mail. The... Read more

Keyboard shortcuts

With the following keyboard shortcuts you can quickly and easily manage your FTP account on the web interface. Navigation:                j Next object                k Previous object                o Open object                u Go to parent folder  SHIFT + R... Read more

Can I access my FTP online storage with the Windows-Explorer?

Yes, you can easily access your FTP online storage from any Windows PC. Open the Explorer and enter the following in the address bar:If you have an FTP Pro account: ftp://ftppro.chIf you have a FastFTP account:... Read more

Can I mount the FTP online storage as a folder under Windows?

Yes, you can make accessing your FTP online storage even more convenient on Windows 7 or higher.Open Windows ExplorerRight-click with the mouse „This PC“      Select „Add a new network location“Select two times Next and insert the... Read more

Can I mount the FTP online storage as a drive under Windows?

FileZilla is a flexible FTP client for advanced users. Download FileZilla (free) Launch FileZilla with the shortcut in your Start menuOpen the menu entry File -> Site managerClick on New SiteEnter an arbitrary name for the... Read more

Can I access my FTP online storage with the MAC Finder?

Yes, with the MAC OS Finder you can easily access the FTP online storage.Open the Finder and then click on the tab "Go to ? Connect to Server". You can do this with the key... Read more

Can I mount the FTP online storage as a folder under MAC OS?

OS X does not support FTP by default.Use a FTP client instead.We recommend FileZilla Read more

How can I delete data as a power user?

When files or folders are uploaded by a guest user, that user is automatically the owner. By default, you therefore have read-only access to these items. To get full access to these items, please proceed... Read more

You have a different inquiry?

Please contact our support team directly or use the contact form. One of our competent employees will be at your side for any questions or problems.

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