Support

How do you access the control panel?

Accessing the Webhosting Control Panel Together with your activation mail you have received your personal username and password. You need to be careful and keep this access data secret. Besides that, you have received the server address... Read more

How secure is my data?

Your files are protected by multiple firewalls, monitoring, multiple backups daily and other safety measures. Read more

How long does it take until my Webhosting is available?

Once we receive the payment you will get access to your Webhosting within one work day. Read more

What happens if I do not renew my subscription?

If you do not renew your subscription, we give you enough time to save your data back from our data centers. None of your data will get lost. Before your subscription ends we will inform... Read more

How do I access my data?

You will have to establish a connection with a FTP account to upload and download data to and from your Webhosting (If you don’t have a FTP account yet see create “FTP account”). We advise you... Read more

How do I create a FTP account?

For uploading data to the webhosting, we recommend that you set up FTP access, with a strong password. You can easily create this password in the control panel. After successful login you will see the... Read more

How do I create / edit an email address?

Log on to the Control Panel. Then switch to "Customers" in the main menu. Then select "Change" for the desired domain. In the new menu you now select "Mail". In the following overview, all e-mail addresses... Read more

What is a SSL certificate?

A SSL certificate secures the Data that you enter on your website. A Lock icon appears on the visitor’s browser so that he can see that your website is encrypted. Softronics Communication offers the free... Read more

I have no more disk space available. What can I do?

       If these errors occur when creating a new domain, you have used up your entire disk space / databases. There are multiple ways to solve this problem. We have listed a few possible scenarios. Reducing the quota If... Read more

How can I access my e-mail?

Accessing by WebmailThe Webhosting 2.0 offers a powerful webmail for the access to your e-mails. So you can access your mails from any computer or mobile device. Start the web browser. Now call up the... Read more

Outlook set up IMAP?

Simply follow the step-by-step instructions to set a Outlook e-mail account on your computer.Note: If your email address is a new account, we recommend that you log in to your webmail before setting up. This... Read more

How do you set up your IMAP Mail account in Windows 10?

Follow the following step-by-step manual to set up a Windows email account. If you haven't used the mail program click on "request" on step one.                     Read more

Install WordPress

Step 1: Ordering Webhosting & Domain Step 2: Set up domain on webhosting Step 3: Set up FTP access Step 4: Create database Step 5: Download WordPress Step 6: Upload WordPress to the web server... Read more

What PHP versions are available?

Currently the following PHP versions are available on our webhosting. The individual versions can be activated at least until the date of official support by the PHP Group. Official EOL versions that are no longer... Read more

Change PHP version

To change the PHP version, first log on to the Control Panel with your login data. When you are logged in, click on "Customers" in the menu bar. Then go to "Switch" for the desired domain.  In the... Read more

You have a different inquiry?

Please contact our support team directly or use the contact form. One of our competent employees will be at your side for any questions or problems.

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