How do you access the control panel?
Accessing the Webhosting Control PanelTogether with your activation mail you have received your personal username and password. You need to be careful and keep this access data secret. Besides that, you have received the server... Read more
How secure is my data?
Your files are protected by multiple firewalls, monitoring, multiple backups daily and other safety measures. Read more
How long does it take until my Webhosting is available?
Once we receive the payment you will get access to your Webhosting within one work day. Read more
What happens if I do not renew my subscription?
If you do not renew your subscription we give you enough time to save your data back from our data centers. None of your data will get lost. Before your subscription ends we will inform... Read more
How do I access my data?
You will have to establish a connection with a FTP account to upload and download data to and from your Webhosting (If you don’t have a FTP account yet see create “FTP account”).We advise you... Read more
How do I create a FTP account?
If you wish to upload your data to your webhosting you will need FTP access. You can easily create one in the control panel. After successfully logging in you will be taken to the general... Read more
How do I create / edit an email address?
After logging into the control panel click on customers and go to “switch” at the domain that you want. In the next menu choose “Mail” In the Mail overview you can see all created email... Read more
What is a SSL certificate?
A SSL certificate secures the Data that you enter on your website. A Lock icon appears on the visitor’s browser so that he can see that your website is encrypted. Softronics Communication offers the free... Read more
I have no more diskspace available. What can I do?
If these errors occur when creating a new domain, you have used up your entire disk space / databases. There are multiple ways to solve this problem. We have listed a few possible... Read more
How can I access my emails?
Accessing by WebmailThe Webhosting 2.0 offers a productive webmail for accessing your emails. You can access your mails from every computer or mobile device. Webmail: e.g. https://wh01.softronics.ch/webmail/Username: firstName.secondName@mydomain.chPassword: MyPassword Email settings for custom email software Before you set... Read more
Outlook set up IMAP?
Simply follow the step-by-step instructions to set a Outlook e-mail account on your computer. The selected settings are checked in this step.If errors occur here, please follow your e-mail program instructions. Read more
How do you set up your IMAP Mail account in Windows 10?
Follow the following step-by-step manual to set up a Windows email account. If you haven't used the mail programm click on "request" on step one. Read more
You have a different inquiry?
Please contact our support team directly or use the contact form. One of our competent employees will be at your side for any questions or problems.