How much does additional space or guest users cost?

The prices differ depending on the ordered quantity. Hint: The more you order, the cheaper. After you have signed up... Read more

Are there any limits on the files I can upload?

No, you can upload all file types as long as you have enough free space in your account.There is a technical limit of 2 GB per file when using the Browser upload, which doesn't apply when... Read more

Is there a limit on the number of files I can store per folder?

Yes, a single folder cannot contain more than 1000 files or folders in total (or 2000 with MyDrive Pro). You can store more files by splitting them up into smaller folders. Read more

Can I use the same account from multiple locations simultaneously?

Yes, there are no login restrictions for the website and WebDAV. Multiple and simultaneous logins are possible. The same applies to guest user logins. Read more

Can I use multiple accounts from the same location simultaneously?

On the website this is only possible if you're using a different browser for each account. When using WebDAV, it's usually possible to set up multiple connection profiles in your client that can be used... Read more

Can I recover files I accidentally deleted?

Yes, we keep backups of deleted files for 28 days. Please contact us if you want to restore your data. Read more

Why do some of my files show a date earlier than when I uploaded them?

With the standard upload and the MyDrive-Client, the local modification time of your files is automatically taken over. This is not possible with the Mobile App and certain WebDAV clients. Read more

Is it possible to link my files from other websites?

No, you can only access your files on MyDrive itself. Read more

Is it possible to access MyDrive over FTP?

No, but you can use our MyDrive-Client or WebDAV which gives you pretty much the same functionality. If you're interested in normal FTP storage, please have a look at our FastFTP offers. Read more

Is there an App for my mobile device?

Yes, there is a app for iPhone/iPad as well as for Android devices. Android - Google PlayiPhone/iPad - App Store Read more

PDF documents are not displayed in the Android App

Select “Disable the built-in PDF viewer” under settings. If you have not yet installed a PDF reader, download a corresponding app and install it. For example, the Adobe PDF Reader. Read more

Can I share a file?

Yes, if you have a MyDrive Pro account, you can easily share files or folders with your friends without login. Right-click a folder or file and go to Share. A window with the selected folder or file... Read more

I can't download multiple files / folders (ZIP download)

If you have selected many files / folders in the web browser, it may take a while until the ZIP file is created and the download starts. We recommend the MyDrive-Client for downloading multiple files /... Read more

How does drag & drop work?

You can upload your files directly and easily via drag & drop using MyDrive Web Access. To do this, select the appropriate files in your Windows Explorer or Mac Finder. Now drag these files into... Read more

You have a different inquiry?

Please contact our support team directly or use the contact form. One of our competent employees will be at your side for any questions or problems.

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