Delete data from guest users

When files or folders are uploaded by a guest user, that user is automatically the owner. By default, you therefore have read-only access to this data. To get full access to all data, please proceed as follows:

• Log in to the web interface
• Select under Settings > Main User: "Reset access rights"
• As "owner" you can now delete the data or reset the rights

 

Change access right to a single folder:

• Log in to the web interface
• Select the desired folder
• Open the pop-up with a "right click"
• Select "Reset access rights”
• As "owner" you can now delete the data or reset the rights

 

You may also have hidden files in the folders and therefore cannot delete them.

• Connect to your online storage with the FTP client
• Select View > Show hidden files
• Now try to delete the corresponding data in the FTP client

 

If you still cannot delete the data, please contact our support.