Delete data from guest users
When files or folders are uploaded by a guest user, that user is automatically the owner. By default, you therefore have read-only access to this data. To get full access to all data, please proceed as follows:
- Log in to the web interface
- Select under Settings > Main User: "Reset access rights"
- As "owner" you can now delete the data or reset the rights
Change access right to a single folder:
- Log in to the web interface
- Select the desired folder
- Open the pop-up with a "right click"
- Select "Reset access rights”
- As "owner" you can now delete the data or reset the rights
You may also have hidden files in the folders and therefore cannot delete them.
- Connect to your online storage with the FTP client
- Select View > Show hidden files
- Now try to delete the corresponding data in the FTP client
If you still cannot delete the data, please contact our support.