Can I change my subscription during the subscription period?

You can adjust your subscription yourself at any time.

The credit of the current subscription will be credited to you when you order the new subscription.

Domains are the exception because they can only be reserved with fixed terms.

What happens if I do not renew my subscription?

Before your subscription expires, we will contact you three times by email.

• If you wish to renew your subscription, simply pay the invoice using your chosen payment method.
• If you do not want to renew your subscription, you do not have to do anything. However, we would be happy to receive a notification.

To customize your server, log in to the web interface. Then select "Change subscription" for the desired server.

Please note that the existing disc size cannot be reduced.

If your desired configuration is not listed, please contact us.

Yes, this is possible in our web interface at any time and is independent of the state of the virtual server. You can find the web interface at https://vserver.softronics.ch/.

The following options are available for the reboot:

• Shut down virtual server and restart it automatically.
• Shut down virtual server.
• Shut down virtual server. You should only use this function in an emergency.
• Virtual server boot.

With full backup, you create a consistent copy of the entire file structure of your virtual server at the current time.

After restoring, your server will be back to the state of the time when the full backup was created (system and data).

To create full backups, log in to the Server Admin Webinterface.

Enter the username and password you received by mail.

Tip: We recommend that you shut down the server before creating a full backup to ensure that the data on the hard disk is consistent.

• When a resource limit is reached, processes are terminated or not started.
• It is also possible that data can no longer be written.
• When using Linux you can check your recourse values with the command: top
• When using windows you can use the recourse monitor resmon to check your recourse values.

Yes, you'll get an independent virtual network interface for each IP address. Opposite to other providers we provide you as many IP addresses as you want.

We even give you the possibility to use IP addresses out of a second network.

Yes, you have unrestricted access to all network interfaces including the local loopback interface. You can also use special network tools.

In order for you to make settings on the network interfaces, you need administrator rights. In order for the adjustments to take effect, the v server must be rebooted.

We recommend creating a fullback before making any adjustments to the network settings. This allows you to restore the server from the full backup.

Yes, a VPN can be set up and operated on a Linux as well as a Windows Virtual Server.

For the Windows Virtual Server, the use of PPTP is the easiest method to build a VPN. This connection type is not as secure as L2TP or IPsec, but it is sufficient for many applications.

PPTP-based VPN traffic consists of a TCP connection to the TCP port 1723 on the VPN server and GRE (Generic Routing Encapsulation) -coded packets for the VPN data.

However, PPTP traffic can cause problems with firewalls, NATs, and web proxies. To avoid this, firewalls must be configured to allow both the TCP connection and GRE-encapsulated data.

With Linux Virtual Server, For example, the tunnels are built using OpenVPN.

Yes, our Linux based virtual servers include all common kernel modules.

Since iptables are run as root, you need to have appropriate administration rights for the server and can edit the appropriate modules (iptables / netfilter, tun / tap, etc.). Iptables are installed on most Linux systems as /usr/sbin/iptables.

Since the kernel 3.13 released in January 2014, there is an additional packet filter with nftables, which can be used as an alternative to iptables.

You are also welcome to compile your own kernel modules or use a self-compiled kernel.

We use true full virtualization, also known as bare-metal virtualization, which provides very high performance and security.

Unlike other virtualization, with us you have an independent server instance that completely isolates you from other customers. Our full virtualization emulates a complete computer with virtual hardware that can be accessed by the guest operating system like real hardware.

In doing so, the guest operating system layer is omitted. The commands of individual virtual servers, fully encapsulated from each other, are directly forwarded to the hardware. This makes full virtualisation very performant. Therefore you can also install and run unmodified operating systems.

We provide you with a large selection of Linux distributions and versions as standard. You can also choose from many versions for the Windows operating system.

Yes, for the latest Virtual Server products we offer a CLI console on the web interface at https://vserver.softronics.ch/. So you have access to your Virtual Server in case of emergency or for maintenance work. To do this, select Open server console.

Yes, you can use any kernel. We offer a wide range of Linux distributions or even different versions of Windows Server. If the operating system you are looking for is not listed, please let us know. Send a mail to Support.

We are using a real virtualization for our virtual servers (KVM). You can also use unmodified kernels.

Yes, our Linux premium server can be reinstalled using the web interface. Please contact us if you have a Windows server.

How do I reinstall my server? Follow the instructions below:

1. Sign into the web interface at https://vserver.softronics.ch/
2. After that, shut down the vServer with Power down server (only in emergency).
3. Now select Reinstall Server (must be powered down).
4. On the next page, select the distribution you want. If the distribution you want is not available, please contact us.
   Confirm that all data on the server will be deleted. Then confirm with Start Reinstallation and your vServer will be installed with the selected OS.

Restore from a full backup

If you have created full backups of your Virtual Server, you can restore it to this state accordingly. You can read more about this here under the Restoring from a Fullbackup section.

Recovery from a full backup is available for Linux and Windows servers.