State-of-the-art Cloud solutions
by Softronics

If you work with Windows and have files with special characters in their name (e.g. / \ : * ? " < > |), these cannot be displayed or opened in MyDrive using many access methods. Linux and MAC computers are not affected.

This behaviour affects, for example, use via apps, MyDrive Direct, MyDrive Client, network drives or desktop synchronization with MyDrive Sync.

Such files are only displayed in the web browser - Windows blocks all other access to file names with these characters for technical reasons.

What can I do?

Rename the file via the web browser in MyDrive:

1. open MyDrive in the web browser.
2. navigate to the file in question.
3. select the relevant file
4. select “Rename”.
5. remove all forbidden characters (/ \ : * ? " < > |) from the file name.
6. save the new name.

The file will then be visible again as normal via all MyDrive access types.

A file conflict occurs when two people edit the same file at the same time. MyDrive then automatically creates an additional file.
Example: Vacation planning (Conflict).docx

How to resolve the conflict:
Compare both files and decide which version you want to keep. Then delete the other one.

Please use MyDrive Direct instead of WebDAV for Windows.

MyDrive Direct is faster and better than WebDAV.

If you are using WebDAV for Windows, this fix will resolve the following issues.

- MS Office message on WebDAV access
- MS Office error due to denied access
- Increase Windows 50MB file limit

1. Make sure that your WebDAV connection is correct.

Server location Switzerland: https://mydrive.ch/webdav.php
Server location EU: https://eu.mydrive.ch/webdav.php

2. Click on the link below and allow MyDrive for MS Office.

Fix WebDAV Windows problems

Confirm all messages and restart your computer.

Can I change my subscription during the subscription period?

You can adjust your subscription yourself at any time.

The credit of the current subscription will be credited to you when you order the new subscription.

What happens if I do not renew my subscription?

Before your subscription expires, we will contact you three times by email.

• If you wish to renew your subscription, simply pay the invoice using your chosen payment method.
• If you do not want to renew your subscription, you do not have to do anything. However, we would be happy to receive a notification.

You can choose from many options for flexible access to your data.

• Website: Our website is fully mobile friendly and offers a variety of very useful features.
• Share: Easily share your favorite photos, videos, music and watch them anytime.

• Users: Allow selected people access via login and define what they can do.

• App: Use your cloud storage on the go. Our app is available for Android and IOS.

• Client: Open files directly on your PC. The 2-window view makes working really fun.

• Sync: Synchronize everything you want with your computer. Fully automated and fast. Data backup - it couldn't be simpler.

• WebDAV: Connect your cloud storage directly to your PC. Your data is always there as if it were a local drive.

• Other tools: We support many third-party tools.

Please register first free of charge. Afterwards you will see the whole range with prices and you can order directly according to your wishes.

MyDrive allows you to upload all possible file types.

With the web browser, the upload is supported up to a maximum of 25 GB per file.

With the MyDrive Client you can also upload files larger than 25 GB.

With the MyDrive Sync you can also upload files larger than 25 GB.

With the MyDrive APP you can also upload files larger than 25 GB.

If you don't have enough free space on your account, you can always extend it under "Change subscription".

We support numerous of functions via keyboard shortcuts.

You can call the list of keyboard functions with Shift + ? (Available in the home view)

Each folder may not contain more than 10'000 files or subfolders in total. With the paid version, the limit per folder is 20'000 files or subfolders. You can store more files by splitting them into multiple folders.

Increase Windows 1'000 files limit (for displaying more than 1'000 files)

1. Press Windows + R, type regedit in the open box, and then click Ok.
2. Locate HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\ from the drop-down structure in the left pane.
3. Double click FileAttributesLimitInBytes in the right pane.
4. Click the Decimal bubble under the Base section.
5. In the Value data box, type 20000000, and then click Ok.
6. Reboot your computer.

Yes, MyDrive Sync synchronizes the selected data between your MyDrive account and the computer. This way you always have the latest versions of all data at hand.

It works like this:

• The synchronization is done to the MyDrive account completely automatically. As soon as something has changed, for example when a file or folder has been added or an existing file has been edited or deleted, MyDrive Sync updates these changes on all devices on which you are logged in.
• As soon as there is an active internet connection, the data is updated in the background. If you are offline, the data will be synchronized automatically as soon as the device is back online and MyDrive Sync is started.
• Select the sync direction for each folder during setup.

Yes, deleted data is automatically moved to the recycle bin for 30 days. So you can restore any data yourself at any time.

If data was also deleted in the recycle bin, it is still available for 28 days in our emergency backup.

Please contact us if you would like to restore your data.

Yes, you can reset the download limit. Log in to your account as an administrator. Then switch to the Share Overview menu. Click the icon in the "Downloads" column to the right of the corresponding share link. The downloads will be reset and up to 2000 downloads can be performed on this shared link again.