Can I change my subscription during the subscription period?

You can adjust your subscription yourself at any time.

The credit of the current subscription will be credited to you when you order the new subscription.

Domains are the exception because they can only be reserved with fixed terms.

What happens if I do not renew my subscription?

Before your subscription expires, we will contact you three times by email.

• If you wish to renew your subscription, simply pay the invoice using your chosen payment method.
• If you do not want to renew your subscription, you do not have to do anything. However, we would be happy to receive a notification.

You can choose from many options for flexible access to your data.

• Website: Our website is fully mobile friendly and offers a variety of very useful features.
• Share: Easily share your favorite photos, videos, music and watch them anytime.

• Guest users: Allow selected people access via login and define what they can do.

• App: Use your cloud storage on the go. Our app is available for Android and IOS.

• Client: Open files directly on your PC. The 2-window view makes working really fun.

• Sync: Synchronize everything you want with your computer. Fully automated and fast. Data backup - it couldn't be simpler.

• WebDAV: Connect your cloud storage directly to your PC. Your data is always there as if it were a local drive.

• Other tools: We support many third-party tools.

Please register first free of charge. Afterwards you will see the whole range with prices and you can order directly according to your wishes.

MyDrive allows you to upload all possible file types.

With the web browser, the upload is supported up to a maximum of 10 GB per file.

With the MyDrive Client you can also upload files larger than 10 GB.

If you don't have enough free space on your account, you can always extend it under "Change subscription".

We support numerous of functions via keyboard shortcuts.

You can call the list of keyboard functions with Shift + ? (Available in the home view)

Each folder may not contain more than 10'000 files or subfolders in total. With the paid version, the limit per folder is 20'000 files or subfolders. You can store more files by splitting them into multiple folders.

Increase Windows 1'000 files limit (for displaying more than 1'000 files)

1. Press Windows + R, type regedit in the open box, and then click Ok.
2. Locate HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters\ from the drop-down structure in the left pane.
3. Double click FileAttributesLimitInBytes in the right pane.
4. Click the Decimal bubble under the Base section.
5. In the Value data box, type 20000000, and then click Ok.
6. Reboot your computer.

Yes, MyDrive Sync synchronizes the selected data between your MyDrive account and the computer. This way you always have the latest versions of all data at hand.

It works like this:

• The synchronization is done to the MyDrive account completely automatically. As soon as something has changed, for example when a file or folder has been added or an existing file has been edited or deleted, MyDrive Sync updates these changes on all devices on which you are logged in.
• As soon as there is an active internet connection, the data is updated in the background. If you are offline, the data will be synchronized automatically as soon as the device is back online and MyDrive Sync is started.
• Select the sync direction for each folder during setup.

Yes, deleted data is automatically moved to the recycle bin for 30 days. So you can restore any data yourself at any time.

If data was also deleted in the recycle bin, it is still available for 28 days in our emergency backup.

Please contact us if you would like to restore your data.

Yes, you can reset the download limit. Log in to your account as an administrator. Then switch to the Share Overview menu. Click the icon in the "Downloads" column to the right of the corresponding share link. The downloads will be reset and up to 2000 downloads can be performed on this shared link again.

Use the same account from multiple locations simultaneously

Very many simultaneous logins are possible.

To prevent abuse, the maximum number of simultaneous logins is limited to 200 (50 for the free account).

Use different accounts from the same place at the same time

You can open multiple accounts at the same time. However, you must open a new private window (incognito window) for each login in the browser. Alternatively, you can open different browsers.

With WebDAV it is possible to set up multiple connection profiles on your computer.

If you use Windows Explorer and can't change the saved account credentials, follow these steps to delete them:

• Open Start → Run
• Enter rundll32.exe keymgr.dll, KRShowKeyMgr and click OK
• Select the entry for webdav.mydrive.ch and click Remove
• Logout or reboot Windows to apply the change

No, but you can use our MyDrive Client or WebDAV. This will give you similar functionality to the FTP offering. If you're interested in FTP storage, take a look at our Swiss Premium FTP or Premium FTP offers.

With the browser upload, the MyDrive Client the MyDrive Sync and the MyDrive App, the date of your files is automatically taken over. With WebDAV connections, this depends on the WebDAV client you are using.